State Farm® Insurance Agent Christina Estes

"I’m very happy I switched to StateFarm. I saved so much money. I worked with Heather W. She was wonderful to work with. She is knowledgeable, super helpful and very kind. She made the switching process so much easier and stress-free. I highly recommend."

"You cant buy a negative one star review but you can buy a 5 star review!!!! Latest update Feb 2026, so now you want to speak to me directly after you refused to answer my calls or return my calls last year? Im still waiting for the refund you owe me from overcharging me last year before I dumped your office and state farm all together. Best decision I ever made!! Newest update: you dont pay for 1 star reviews, you earn them!!! We left Statefarm insursnce after months of run around and at least 20 envelopes with state farms name on it twisting the policy premiums numbers and always owed Chrissy more money!! Best decision I made!!! New agent at new company answers the phone himself when you call, answers questions and returns calls in 10 minutes like he says, and policy eas a few dollars chsaper to boot!!! Dont put up with this agencys runaround!! Update: gal in office says i should contact usps to find out where my refund check is??? It is not up to me to find my check it is up to CHRISSY ESTES of state farm to get the Refund to me, fedx if necessary, to make sure i get the check. The UNITED STATES POST OFFICE WILL NOT LOOK FOR SOMETHING THAT WAS NEVER PUT IN THE MAIL. Still waiting for my $485.00 dollar refund. They have been changing the amounts and saying checks in the mail for weeks now but it still hasen't arrived. Asked to have Christine call me and was told she was too busy??? What like I'm not important enough of a 10 year customer of her and many more of state farm? I guess she doesn't want to talk about owing me hundreds of dollars and her girls not knowing how to get checks in the mail. Don't walk away, run!!! Perhaps Chrissy Estes of state farm in North Rigeville and Avon would like to explain to the department of insurance, ODI where my refund is??? Chrissy Estes are you ever going to work up the nerve to call me and explain where my refund is??? It really isn't in state farms best interest to take advantage of a senior and hold on to their money. Still waiting for your call!!"

"Morgan was extremely easy to work with. She was not pushy on things that did not benefit our family! Great communication and usually after hours. Thank you, for your wonderful customer service!!"

"By far the most welcoming insurance agency that I have ever worked with. Very personable, kind and patient with my situation!"

"We had a claim and needed their help. They informed us that they do not get involved in claims. Which means that they collect commissions, but do no work on behalf of clients.

We left, found another agent who did the work and in the end our entire roof was replaced instead of just one side with mismatched shingles."

"Heather helped me as I was looking for a policy after moving states. She was so patient and very helpful. Truly made the whole process easy to set up and answered all my questions. It was a huge bonus that my policy was much lower than in my prior state I lived in with the same benefits. Very much appreciated her help with the whole process! Side note: She is so funny! 🤣"

"Christina was wonderful to work with and very helpful!"

"Had a last minute emergency that needed handled after twelve p m on a saturday. Julie was more than efficient and respectful. She added the insurance that I needed."

"Been with them for many years. I've always been treated kindly and efficiently by every person I've dealt with."

"Excellent service from McKaylen. Super helpful when finding coverage for anything, including life insurance! Highly recommend going to her!"

"McKaylen provided excellent service and made the process of getting life insurance easy. I will definitely return for any additional insurance needs in the future!"

"McKaylen Putnam went above and beyond with customer service. She made switching easy and got me a better rate than I had. She also informed me of good life insurance plans."

"They give excellent service and also good advice to customers to help direct them on finding what plan they actually need that is best for them !!! Thanks for the great service ."

"Best insurance provider around, always there to help with your insurance needs. 🙂"

"Excellent Customer Service from Julie Schwartz!

I want to express my sincere appreciation for Julie Schwartz, who went above and beyond to help me with a refund issue that others in the same building couldn’t resolve. I was frustrated with others as they couldn't provide refund information and In fact they have mentioned I would not get any refunds. While I had contacted several representatives before, Julie was the only one who took the time to truly understand my concern and follow through until the balance amount was successfully refunded.

Her professionalism, patience, and commitment to excellent customer service really stood out. Julie kept me informed at every step, handled everything efficiently, and made the entire process smooth and stress-free.

Thank you, Julie, for your outstanding assistance — you’ve set a great example of what customer care should look like!"

"Julie Schwartz helped me tremendously. She was very knowledgeable and very prompt with wanting to I needed.
I highly recommend Julie."

"Couldn’t have had a better experience with Christina! Secured me the best rate and had me insured within hours! 10/10 experience and would recommend her to anyone with insurance needs."

"Customer service was outstanding"

"All of our dealings with Amber at State Farm have been 5 star! Great service at a reasonable price."

"Jeff was awesome!"

"Recently purchased life insurance from this State Farm branch. I’m no insurance whiz, but my sales agent, Billie Sparrow helped me understand every question I had asked. I’d recommend Billie to anyone I know, she really knows her stuff and was a pleasure to work with!"

"I thought that life insurance was not something I would be able to obtain without an expensive group policy with little benefits. I was able to talk with Morgan at Christina Estes State Farm and was relieved to be able to get affordable life insurance! Thanks Morgan for being so helpful!"

"Love this office and everyone in it! They help with everything you need and are great at finding you h to d best prices and coverages!"

"McKaylen was so wonderful to work with. She helped answer ALL of my questions and even talked to me about life insurance and my options which I hadn’t even thought about because I didn’t think I could afford it but I can! Amazing customer service!! 10/10"

"Very informative they had all the answers to all my questions."