State Farm® Insurance Agent Christina Estes
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
pat Mcden
March 1, 2026
1
out of
5
rating by pat Mcden
"You cant buy a negative one star review like you can buy a 5 star review!!!! Latest update Feb 2026, so mow you want to speak to me directly after you refused to answer my calls or return my calls last year? Im still waiting for the refund you owe me from overcharging me last year before I dumped your office and state farm all together. Best decision I ever made!! Newest update: you dont pay for 1 star reviews, you earn them!!! We left Statefarm insursnce after months of run around and at least 20 envelopes with state farms name on it twisting the policy premiums numbers and always owed Chrissy more money!! Best decision I made!!! New agent at new company answers the phone himself when you call, answers questions and returns calls in 10 minutes like he says, and policy eas a few dollars chsaper to boot!!! Dont put up with this agencys runaround!! Update: gal in office says i should contact usps to find out where my refund check is??? It is not up to me to find my check it is up to CHRISSY ESTES of state farm to get the Refund to me, fedx if necessary, to make sure i get the check. The UNITED STATES POST OFFICE WILL NOT LOOK FOR SOMETHING THAT WAS NEVER PUT IN THE MAIL. Still waiting for my $485.00 dollar refund. They have been changing the amounts and saying checks in the mail for weeks now but it still hasen't arrived. Asked to have Christine call me and was told she was too busy??? What like I'm not important enough of a 10 year customer of her and many more of state farm? I guess she doesn't want to talk about owing me hundreds of dollars and her girls not knowing how to get checks in the mail. Don't walk away, run!!! Perhaps Chrissy Estes of state farm in North Rigeville and Avon would like to explain to the department of insurance, ODI where my refund is??? Chrissy Estes are you ever going to work up the nerve to call me and explain where my refund is??? It really isn't in state farms best interest to take advantage of a senior and hold on to their money. Still waiting for your call!!"
We responded:
"Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand your frustration regarding the refund process. Our goal is always to provide clear communication and timely service, and we regret that this situation has caused you stress. To clarify, refund checks are issued and mailed directly by State Farm’s corporate office, not from our agency. While we cannot control USPS delivery timelines, we can assist in confirming the status of the refund and requesting any necessary reissues. Our team has been actively working on this and will continue to do so until it is fully resolved. We would truly appreciate the opportunity to speak with you directly so we can ensure the matter is handled as quickly as possible. Please feel free to contact our office at your convenience, and we will be glad to assist further. Thank you again for your previous years as a customer, and we wish you the very best moving forward."
Ed K
February 19, 2026
1
out of
5
rating by Ed K
"We had a claim and needed their help. They informed us that they do not get involved in claims. Which means that they collect commissions, but do no work on behalf of clients. We left, found another agent who did the work and in the end our entire roof was replaced instead of just one side with mismatched shingles."
Christina Carr (CaliGirl2Win93)
February 14, 2026
5
out of
5
rating by Christina Carr (CaliGirl2Win93)
"Heather helped me as I was looking for a policy after moving states. She was so patient and very helpful. Truly made the whole process easy to set up and answered all my questions. It was a huge bonus that my policy was much lower than in my prior state I lived in with the same benefits. Very much appreciated her help with the whole process! Side note: She is so funny! 🤣"
We responded:
"Wow, thank you for the 5-star review, Christina! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Cadee Burns
February 12, 2026
5
out of
5
rating by Cadee Burns
"Christina was wonderful to work with and very helpful!"
We responded:
"Thanks so much for the amazing review, Cadee! We really appreciate your support here in North Ridgeville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Janet barvincak
February 3, 2026
5
out of
5
rating by Janet barvincak
"Had a last minute emergency that needed handled after twelve p m on a saturday. Julie was more than efficient and respectful. She added the insurance that I needed."
We responded:
"Thank you for the awesome review! Last-minute situations can be stressful, especially on a weekend, so we’re happy Julie could step in and get you covered right away. We’ll be sure to pass along your kind words to her. Thanks for choosing our State Farm team — we’re here anytime you need us!"
Denise Brandeburg
January 8, 2026
5
out of
5
rating by Denise Brandeburg
"Been with them for many years. I've always been treated kindly and efficiently by every person I've dealt with."
We responded:
"Thank you so much for your 5-star review and your loyalty over the years! We truly appreciate your continued trust in our State Farm team. Providing kind and efficient service is always our goal, and we’re grateful for the opportunity to serve you."
Emma Freeman
January 8, 2026
5
out of
5
rating by Emma Freeman
"Excellent service from McKaylen. Super helpful when finding coverage for anything, including life insurance! Highly recommend going to her!"
We responded:
"Thank you for taking the time to leave such a great review! We’re thrilled to hear that McKaylen provided excellent service and helped you with your coverage needs, including life insurance. Your recommendation means a lot to us!"
J c
November 16, 2025
5
out of
5
rating by J c
"Best insurance provider around, always there to help with your insurance needs. 🙂"
We responded:
"Thanks so much for the awesome review! We love hearing that you’re getting great value and that we’re your go-to team for insurance. We’re always here to help with anything you need—auto, mortgage, or whatever pops up next. Appreciate you being part of our State Farm family! 🙂 "
Pradeep Kumar (Siddu)
October 28, 2025
5
out of
5
rating by Pradeep Kumar (Siddu)
"Excellent Customer Service from Julie Schwartz! I want to express my sincere appreciation for Julie Schwartz, who went above and beyond to help me with a refund issue that others in the same building couldn’t resolve. I was frustrated with others as they couldn't provide refund information and In fact they have mentioned I would not get any refunds. While I had contacted several representatives before, Julie was the only one who took the time to truly understand my concern and follow through until the balance amount was successfully refunded. Her professionalism, patience, and commitment to excellent customer service really stood out. Julie kept me informed at every step, handled everything efficiently, and made the entire process smooth and stress-free. Thank you, Julie, for your outstanding assistance — you’ve set a great example of what customer care should look like!"
We responded:
"Thank you so much for the awesome review! We’re so glad Julie was able to help and make things easy for you. She’s amazing at making sure everything gets taken care of the right way! We really appreciate you taking the time to share your experience and we will make sure share this with Julie as well :) "
Chuck “ccslamm” Cooper
October 24, 2025
5
out of
5
rating by Chuck “ccslamm” Cooper
"Julie Schwartz helped me tremendously. She was very knowledgeable and very prompt with wanting to I needed. I highly recommend Julie."
We responded:
"Chuck thank you so much for the incredible 5 star review. Julie is wonderful and works very hard to deliver 100% customer satisfaction. Appreciate you and call or text anytime!"
Dennis Burns
October 23, 2025
5
out of
5
rating by Dennis Burns
"Couldn’t have had a better experience with Christina! Secured me the best rate and had me insured within hours! 10/10 experience and would recommend her to anyone with insurance needs."
We responded:
"Wow — thank you!!! Christina always tries hard to make things quick and stress-free. She takes a lot of pride in helping our customers find great coverage fast. Protecting your car, your things and your life insurance is very important to her. We appreciate your kind words and recommendation!"
Robert Miller
September 20, 2025
5
out of
5
rating by Robert Miller
"Customer service was outstanding"
We responded:
"Thank you for the great review! We’re so glad you found both the price and service to be a good fit. It means a lot to know our team could make your experience with motorcycle and auto insurance such a positive one. We truly appreciate your trust in us and look forward to being here whenever you need us! Glad to be your good neighbor :)"
Dan Kunes
September 3, 2025
5
out of
5
rating by Dan Kunes
"All of our dealings with Amber at State Farm have been 5 star! Great service at a reasonable price."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had a 5-star experience working with Amber and our team. Providing great service at a fair price is exactly what we aim for, and it means a lot that you’ve trusted us with your flood, boat, property, and auto insurance needs. We look forward to continuing to take care of you!"
Timothy Renda
August 2, 2025
5
out of
5
rating by Timothy Renda
"Recently purchased life insurance from this State Farm branch. I’m no insurance whiz, but my sales agent, Billie Sparrow helped me understand every question I had asked. I’d recommend Billie to anyone I know, she really knows her stuff and was a pleasure to work with!"
We responded:
"Thank you so much for your kind words and for trusting us with your life insurance needs! We're thrilled to hear that Billie was able to make the process clear and comfortable for you. She's truly dedicated to helping our customers feel confident in their coverage. We appreciate your recommendation and look forward to being here for you in the future!"
Jennifer Morningstar
July 11, 2025
5
out of
5
rating by Jennifer Morningstar
"I thought that life insurance was not something I would be able to obtain without an expensive group policy with little benefits. I was able to talk with Morgan at Christina Estes State Farm and was relieved to be able to get affordable life insurance! Thanks Morgan for being so helpful!"
We responded:
"Thank you Jennifer for the great 5 star review. Life insurance is extremely affordable and plans for almost everyone. It takes someone like Morgan to take the time to explain. Thank you for taking the time to learn and to leave this nice review :)"
Morgan Herene
July 11, 2025
5
out of
5
rating by Morgan Herene
"Love this office and everyone in it! They help with everything you need and are great at finding you h to d best prices and coverages!"
We responded:
"Thank you for the 5 star review. Our team is filled with some very passionate and caring individuals. We work hard for 100% customer satisfaction but also work to treat everyone like family. If we haven't saved you money or found you the correct life insurance yet, please reach out!"
Megan
July 10, 2025
5
out of
5
rating by Megan
"McKaylen was so wonderful to work with. She helped answer ALL of my questions and even talked to me about life insurance and my options which I hadn’t even thought about because I didn’t think I could afford it but I can! Amazing customer service!! 10/10"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!!"
Dan G
June 9, 2025
5
out of
5
rating by Dan G
"Very informative they had all the answers to all my questions."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future with any of your insurance or financial needs, please don’t hesitate to reach out. We are here to help and just a call or text away!"
Tyler McGreal
June 6, 2025
5
out of
5
rating by Tyler McGreal
"Julie Schwartz was a pleasure to work with! She answered all of my questions and was very helpful with securing my Homeowners Insurance. Thank you for all of your help, Julie!!"
We responded:
"Thank you so much for such a nice review. It’s our pleasure to assist you with your insurance needs and to be your good neighbor. If there is anything else we can do to help, please let us know! Congratulations on the new home :)"
Jess Wymer
May 27, 2025
5
out of
5
rating by Jess Wymer
"Very professional! Excellent customer service and gave me the most affordable rate available."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Russ Hazel
May 14, 2025
5
out of
5
rating by Russ Hazel
"Always top quality service. Love this agent. Jeff is awesome. A++++++"
We responded:
"Russ thank you so much for the incredible 5 star review. We are always a phone call or text away. Also stop by anytime. "
Jordan Taylor
May 6, 2025
5
out of
5
rating by Jordan Taylor
"Heather sexton was wonderful to talk to and helped solve all of my questions. She's the best"
We responded:
"Jordan we appreciate you and your trust in us. Thank you for acknowledging Heather and her wonderful customer service. Please reach out if you have any questions regarding any of your insurance and financial service needs! "
Craig Radcliffe
May 2, 2025
5
out of
5
rating by Craig Radcliffe
"Jeff is awesome!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Scott Danniger
May 2, 2025
5
out of
5
rating by Scott Danniger
"Julie was awesome in getting us set up with insurance for a recent purchase. Christina Estes is Amazing as well."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Todd Houston
May 1, 2025
5
out of
5
rating by Todd Houston
"Just moved all my insurance policies over to Christa Estes Insurance. What a GREAT office to work with. Heather was super professional, diligent, knowledgeable and organized. I sent her the old information and had all the quotes back in a simple to understand format. They are SUPER EASY to work with, great people, detail oriented, pay attention, helpful and knowledgeable. Also, worked with Billie in the office to get all the various scheduled items listed (and there were a bunch) and she did an EXCELLENT job. Heather and Billie are rock stars, couldn’t ask for a better crew to work with. I highly recommend you call Christian Estes for your insurance needs; you will NOT be disappointed. Plus Heather and Billie are really good at what they do."
We responded:
"Todd, we truly appreciate you guys so much! It has been such a pleasure to assist the entire family with all their insurance and financial services. We have some amazing people on our team and thank you for taking the time to say so as well. Seriously, call or text for anything at all. We look forward to the many years ahead and continuing to work with you and the family :)"